• EMEA

Notice of the Philippine Center on the 33rd London Barrio Fiesta

Posted at 11/06/2017 12:30 PM

STATEMENT ON THE 2017 LONDON BARRIO FIESTA

Recent terrorist attacks in the UK heightened the risks associated in any event. Safety is of paramount importance to us and given the high profile and public nature of the annual London Barrio Fiesta, it is with regret that we made the tough decision to call off the outdoor, on-ground festivities of the event on July 15 and 16, 2017 at the Apps Court Farm on Walton-On-Thames, Surrey.

However, we, in the Philippine Centre, believe that the spirit of Filipino pride, culture and solidarity must continue to be celebrated even if expressed in other ways.  We will steadfastly support initiatives that promote our unique heritage and world-class Filipino talent.  The London Barrio Fiesta, in the end, remains a solid Filipino tradition that we will observe and honor for years to come with our partners and with the overseas Filipino community that we serve.

We thank you all for your continued trust and understanding. 

Philippine Centre 

 

FREQUENTLY ASKED QUESTIONS 

1. But what if the situation improves? That is still a month away.

While we hope the situation improves, it could also get worse.  The fact is preparations for the event as early as now include major travel plans for talents, partners and sponsors flying in from other countries or travelling from other cities.  Also, this is an outdoor event that is attended by thousands of people.  We will not take risks as far as their safety and security are concerned.

2. How can I refund my LBF tickets?

ALL VIP LBF TICKET HOLDERS:

- Will be given a free TFC.TV Lite pin 
- Can either exchange ticket for MyRemit Service /TFC Service or Refund the payment

FOR NON-UK TICKET HOLDERS

A. In Exchange of TFC Service

a.1 Ticket Holder name
a.2 Proof of purchase 
- Deposit slip
- Or Scanned copy/picture of LBF VIP ticket

a.3 Ticket holder can choose to apply payment on IPTV/DTH Renewal OR Pay-Per-View
- IPTV/DTH Renewal : Call Center agent to process 1 month renewal. Extra amount will be computed and apply as credit days
- Pay-Per-View : Call Center to issue PPV Pins worth 35 GBP

B. Refund

b.1. Call Center to get the following details:
a. Ticket Holder name
b. Proof of purchase 
- Deposit slip
- Or Scanned copy/picture of LBF VIP ticket

c. Bank Account details
- Account Name
- Bank Name
- Bank Account Number
- Sort Code
- IBAN 
- Swift Code 

d. Email it to [email protected]

FOR UK TICKET HOLDERS

A. In exchange of MyRemit Service

a.1 Customer to provide proof of purchase
- Receipt/VIP ticket/ Deposit slip
a.2 MyRemit will issue redemption voucher which the remitter will show everytime  they will use it. 
*Voucher fee is equivalent to the LBF VIP ticket = 35 GBP
** For Online/Over the phone transaction, promo code will be provided = 6.00 GBP

B. In exchange of TFC service

b.1 Customer to provide proof of purchase
- Receipt/VIP ticket/ Deposit slip
b.2 Ticket holder can choose to apply payment on IPTV/DTH Renewal OR Pay-Per-View
- IPTV/DTH Renewal 
- Pay-Per-View : Call Center to issue PPV Pins worth 35 GBP

C. Refund : Walk-in 

c.1 Visit  TFC Europe office at 117 Earls Court Road, London,SW5 9RL
Office hours: 9:00 – 6:00PM  (Monday to Friday)
c.2 Customer to provide proof of purchase
- Receipt/VIP ticket/ Deposit slip

D. Refund : via Bank Transfer

Customer to provide the following:
d.1 Ticket Holder name
d.2 Proof of purchase 
- Deposit slip
- Or Scanned copy/picture of LBF VIP ticket/ Receipt

d.3  Bank Account details
- Account Name
- Bank Name
- Bank Account Number
- Sort Code
- IBAN 
- Swift Code
 
 d.4 Email it to [email protected]
 Refund processing: 7-10 working days upon receipt of request
 **Note: OK Run will follow the same refund process

3. How many days will it take for the refund to be credited on the account?

7-10 working days upon receipt of request

4. I’m a MyRemit customer and became eligible for My Regalo promo which includes free VIP tickets for the event. What happens now?  

MyRegalo -VIP ticket holder shall exchange it with free  service fee (3 times free service fee at 6.00 GBP)
Eligible customers who did not claim the LBF VIP ticket can still claim the promo prize that will replace the LBF VIP prize (ex. Next event ticket)

5. Does it mean that ABS-CBN will not hold any more events nor concerts in the future?  Will there still be an outdoor London Barrio Fiesta in the future?

ABS-CBN will continue to hold live events and concerts for as long as public safety is assured and as soon as the situation normalizes. Please stay tuned for the announcement of upcoming related events. Visit emea.kapamilya.com for updates.

6. Will it also affect other events globally? (I have family and relatives abroad who regularly attend ABS-CBN shows)

ABS-CBN will continue to hold live events and concerts for as long as public safety is assured. Visit emea.kapamilya.com for updates.

 
 

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